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Freshservice
Freshservice is a cloud-based solution for service and management of IT services (ITSM) that currently serves more than 40,000 SMB, medium and business users worldwide.
Freshservice is designed, using ITIL best practice, to help IT organizations focus on what matters most - exceptional service delivery and customer satisfaction. In addition to supporting their service and ITSM needs, these clients choose Freshservice based on ease of use, speed of setup, customer service, and affordability.
Freshservice has an intuitive user interface, can be easily configured and customized to meet the exact requirements of customers and easily integrates with other business and IT systems. Native integrations with a number of popular services such as Google Apps, Dropbox, AWS and Bomgar also speed up deployment and reach.
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Over 20,000 companies of all sizes rely on Freshservice
IT service
A service desk that is 100% tailored to your company enables proactive management of IT services
Resolving and responding to tickets is done via e-mail, self-service portal, phone or in person. They are then automatically prioritized, monitored and resolved. Integrated SLA management gives you the ability to define individual guidelines and, accordingly, control them.For more intensive teamwork, Freshservice provides a chat-like interface that allows team members to process tickets together.Completed tickets and frequently repeated queries can be transferred to a database that allows your employees to respond faster and more efficiently to pre-prepared answers.
IT project management
Optimize project management in the team with the latest overview for everyone involved
Simple and optimized collaboration is essential for successful projects. In Freshservice, you will manage tasks, assign responsibilities, discuss things and monitor progress. All project members will at all times have an updated status of the entire project and tasks via the integrated real-time dashboard.
IT asset management
All IT assets, as well as assets that do not belong to the IT sector, in one - for faster and more cost-effective decisions
With Freshservice, you can easily track all contracts and configuration elements. You will never overlook or forget contracts again. The auto-detect feature helps you have complete control over your assets.
At first glance, you will see how the individual assets are interconnected and thus you will avoid unnecessary risks.
Reports and analyzes
Make informed decisions based on comprehensive analysis
You will receive up-to-date reports at any time and see opportunities to improve performance or detect problems in a timely manner. You will also receive reports that you can use as presentations, they will arrive regularly via e-mail. You will have reports created by group, type, section ... as well as the contents of interactive elements for data visualization.
Extensions
Extensions for even greater functionality and customization are available to you
Additional APIs, integrations, or applications allow the integration of other third-party features and software. Mobile applications allow for easy management and control on the go, and integrated game mechanics turn the service desk into a game that increases team morale and engagement.
Have these features convinced you of the value of our product?
IT service for everyone - regardless of the size of the company
From start-ups to large industries - everyone benefits from Freshservice's functionality
Service desk for small and medium enterprises
Freshservice software brings order to IT and other business processes. In this way, new and small companies can fully concentrate on their core area, and thus on growth. The company's internal processes and assets are clearly set up and organized in a central location.
This allows you to efficiently manage projects, monitor contracts and continuously optimize and automate internal processes.
Software for large companies
Freshservice enables efficient cooperation of several teams / departments on projects in the company, as well as internationally.
All assets, both internal and external, as well as SLAs are managed centrally, constantly monitored, so that deadlines never break again.
Thus, internal EDP and functions that do not belong to the IT sector are organized at a professional level and always clear.
Over 50,000 companies of all sizes rely on Freshworks for their customer service
Frequently asked questions about Freshservice
How long will my free demo be available?
After registration, a free demo is available for 21 days. During this time you can access all the functions of Freshservice.
Do I need a credit card for a free demo?
No, you don't need a credit card for a free demo. Simply register and get started, without any risk!
Can I switch between plans at any time?
Yes, you can switch your new service account to other plans. This is possible on your account under "service plans" and is always valid from next month.
Are there any additional costs?
No, no extra costs!
How long is the contract?
You can renew the contract on a monthly or annual basis.
I don't want to continue using Freshservice - how does the cancellation work?
If you want to cancel your Freshservice, you can do so in your account under "Utilities and Billing". The termination is applied from the next billing period.
Is my data secure?
We take the security of your data very seriously. Our servers are housed in a state-of-the-art data center that complies with EU Safe Harbor guidelines and has the highest security measures, such as biometric locks. In addition, we guarantee that our software always complies with the latest security standards.
Your advantages with us as a partner
As a favorite sales partner of Freshdesk, we are the best partner for and implementation of your project.
Consultations
We will be happy to advise you on choosing the right Freshworks tools for your company, as well as related applications and integrations.
Facility
In addition to free 24/7 support services from headquarters in English, we, as preferred partners, also offer affordable local contacts and stand by you with both advice and actions.
Ongoing support
Introducing and setting up new systems is always a difficult endeavor. We actively support you and ensure optimal setup in your company, as well as the acceptance of the new system by your employees.
Individual add-ons and applications
Sometimes standard functions are not enough - we know that. If you have special requirements, our developers will be happy to take care of the desired additional functions using individual applications.
Individual integrations
Do you want to combine the Freshworks tool with existing software? No problem, we provide uninterrupted application.