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Freshservice is a cloud-based solution for service and management of IT services (ITSM) that currently serves more than 40,000 SMB, medium and business users worldwide.
Freshservice is designed, using ITIL best practice, to help IT organizations focus on what matters most - exceptional service delivery and customer satisfaction. In addition to supporting their service and ITSM needs, these clients choose Freshservice based on ease of use, speed of setup, customer service, and affordability.
Freshservice has an intuitive user interface, can be easily configured and customized to meet the exact requirements of customers and easily integrates with other business and IT systems. Native integrations with a number of popular services such as Google Apps, Dropbox, AWS and Bomgar also speed up deployment and reach.
Service desk for small and medium enterprises
Freshservice software brings order to IT and other business processes. In this way, new and small companies can fully concentrate on their core area, and thus on growth. The company's internal processes and assets are clearly set up and organized in a central location.
This allows you to efficiently manage projects, monitor contracts and continuously optimize and automate internal processes.
Software for large companies
Freshservice enables efficient cooperation of several teams / departments on projects in the company, as well as internationally.
All assets, both internal and external, as well as SLAs are managed centrally, constantly monitored, so that deadlines never break again.
Thus, internal EDP and functions that do not belong to the IT sector are organized at a professional level and always clear.
As a favorite sales partner of Freshdesk, we are the best partner for and implementation of your project.
We will be happy to advise you on choosing the right Freshworks tools for your company, as well as related applications and integrations.
In addition to free 24/7 support services from headquarters in English, we, as preferred partners, also offer affordable local contacts and stand by you with both advice and actions.
Introducing and setting up new systems is always a difficult endeavor. We actively support you and ensure optimal setup in your company, as well as the acceptance of the new system by your employees.
Individual add-ons and applications
Sometimes standard functions are not enough - we know that. If you have special requirements, our developers will be happy to take care of the desired additional functions using individual applications.
Do you want to combine the Freshworks tool with existing software? No problem, we provide uninterrupted application.