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The right-sized, intelligent service management solution for the modern enterprise


For getting started


/agent/month, billed annually


/agent/month, billed monthly

    Incident Management
    Knowledge Base
    Self Service Portal
    SLA Management
    Workflow Automator 
    Access Controls Starter
    Analytics Starter
     Multiple Portal Languages
    Custom SSL
    Marketplace Apps
    Mobile Apps
    1000 Orchestration transactions/mo/account


For growing businesses across their LOBs


/agent/month, billed annually


/agent/month, billed monthly

    Service Catalog
    Asset Management - Includes 100 managed assets
    Purchase Order Management
    Employee Onboarding
     Portal Customization
    MSP Mode
    Multiple SLAs
    Business Rules
    Approval Workflows
    Business Hours
    2000 Orchestration transactions/mo/account


ITSM + ITOM + ProjectManagement for large organizations


/agent/month, billed annually


/agent/month, billed monthly

     Problem Management
    Change Management
    Release Management
    Project Management
    SaaS Management (add-on)
    Software License Management
    Contract Management
    Alert Management
    Analytics Pro
    Access Controls Pro
    Team Dashboards
    IP Range Restrictions
    5000 Orchestration transactions/mo/account



Service management solution for enterprises


/agent/month, billed annually


/agent/month, billed monthly

    Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (beta)
    Freddy Agent Assist (beta)
    Audit Logs
    20,000 Orchestration transactions/mo/account

Transaction Definition: Any action taken via the App node in the Workflow Automator.Suggestion Definition: Solution article or service item suggestion by Freshservice Virtual Agent.We DO NOT count the concierge queries and small talk.

Enhance your Freshdesk with add-ons

add-onStarter, Growth, Pro, Enterprise

Orchestration Transaction Pack


1000 Transactions per pack

Starter, Growth, Pro, Enterprise

Validity: End of Billing cycle

Transaction: Any action taken via the App node in the Workflow Automator

add-onGrowth, Pro, Enterprise

Asset Pack


for a pack of 500 assets

Unlimited assets at:


Available on Growth, Pro, and Enterprise

add-onPro, Enterprise

Additional Project Management Licenses


Available on Pro, Enterprise

Invite other team members to collaborate on Projects.

These users will have exclusive access to the Project Management module within Freshservice.


Virtual Agent Suggestion Pack


500 suggestions per pack

Available on Enterprise

Validity: End of Billing cycle

Suggestion: Solution article or service item suggestion by Freshservice Virtual Agent.
We DO NOT count the concierge queries and small talk.

add-onPro, Enterprise

SaaS Management



Available on Pro and Enterprise

Validity: End of Billing cycle

The add-on cost/month is based on the number of employees in an organization

24x 7 email support and 24 x 5 phone support included with all plans

Can’t decide which plan is right for you?

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Versatile customer support software 

Freshdesk is easy-to-use customer support software that allows your teams to manage all conversations from a variety of channels, such as email, phone, chat, and social media on a single platform.
Freshdesk helps you collaborate with team members from across the company. This way you can respond quickly and consistently to your customers.
Fill out the form, we will contact you immediately and set up a free test account with you so you can start right away.

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Try Freshservice for free ...

.... and let us assure you of our quality, diverse functions and user interface!

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Get Freshservice for iOS and Android

Freshservice's mobile apps have been thoughtfully designed to help your team stay in touch with users, even when they're not at their desks. With the iOS and Android apps, your team can stay on top of incoming tickets, collaborate with other agents, and respond to issues on the go.

Frequently asked questions about Freshservice

  • How long will my free demo be available?

    After registration, a free demo is available for 21 days. During this time you can access all the functions of Freshservice.

  • Do I need a credit card for a free demo?

    No, you don't need a credit card for a free demo. Simply register and get started, without any risk!

  • Can I switch between plans at any time?

    Yes, you can switch your new service account to other plans. This is possible on your account under "service plans" and is always valid from next month.

  • Are there any additional costs?

    No, no extra costs!

  • How long is the contract?

    You can renew the contract on a monthly or annual basis.

  • I don't want to continue using Freshservice - how does the cancellation work?

    If you want to cancel your Freshservice, you can do so in your account under "Utilities and Billing". The termination is applied from the next billing period.

  • Is my data secure?

    We take the security of your data very seriously. Our servers are housed in a state-of-the-art data center that complies with EU Safe Harbor guidelines and has the highest security measures, such as biometric locks. In addition, we guarantee that our software always complies with the latest security standards.