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For fast growth


/agent/month, billed annually


/agent/month, billed monthly

    Email & Social Ticketing
    Ticket Dispatch
    Knowledge Base
    Ticket Trend Report
    Datacenter Location
    Team Collaboration
    Collision Detection
    Marketplace Apps
    Helpdesk Report
    SLA & Business hour
     Custom Email Server
     Custom Ticket Views
    Ticket Fields & Status
    Custom SSL
    Customer Fields
     Time sheet summary report
     Time tracking


For high performance


/agent/month, billed annually


/agent/month, billed monthly

Everything in Free and…

     Round-robin Routing
    Custom Roles
    Custom Reports and Dashboards 
     Customer Segments
     Versions in Knowledge Base
    Multiple Products (up to 5)
    Includes up to 5000 Collaborators
    Extendable API Limits
    CSAT Survey & Reports
    Multiple SLA & Business hours
     SLA Reminder & Escalation
     Multilingual Knowledge Base
    Custom Apps



For Enterprise-grade support


/agent/month, billed annually


/agent/month, billed monthly

Everything in Free and…

    Skill-based Routing
    Audit Log
    Knowledge Base Approval Workflow
    Agent Shifts
    IP Range Restriction
    Email Bot (freddy)
    Includes 5000 bot sessions/month
    Assist Bot (freddy)
    Auto-triage (freddy)
    Article Suggester (freddy)
    Robo Assist (freddy)
    Canned Response Suggester (freddy)
    Multiple products (Unlimited)
    Social Signals


For fast growth


/agent/month, billed annually


/agent/month, billed monthly

Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center

    Email, Social, Messaging, Telephony Channels
    Includes up to 2000 Bot Sessions/Month (freddy)
    Includes up to 2000 Incoming Minutes/Month
    Chatbot Builder
    Chatbot Analytics
    Messaging Topics
     Contact Management
    Custom Inbox Views
    SLA & Business hours
    Marketplace Apps
     Data Center Location
     Ticket, Conversation, and Call Reports
    Omnichannel Dashboard
     Time sheet summary report
    Time tracking



For high performance


/agent/month, billed annually


/agent/month, billed monthly

Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.

     Whatsapp Business
    Apple Business Chat
     Omnichannel Customer Timeline
     Omnichannel Knowledge Base
    Roles & Permissions
    Custom Reports
    Multilingual Support
    Includes 3000 Local Incoming Min/Month
    Includes up to 3000 Bot Sessions/Month (freddy)
     Includes up to 5000 Collaborators
     Extendable API Limits
     Custom Apps
    Holiday Routing
     Advanced Call Management 
    Agent Availability Report
    CSAT Survey & Report


For Enterprise-grade support


/agent/month, billed annually


/agent/month, billed monthly

Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.

    IP Range Restriction
    Email Bot (freddy)
    Voicebot (freddy)
    Speech-enabled IVR (freddy)
    Includes up to 5000 Bot Sessions/Month (freddy)
    Includes 5000 Local Incoming Min/Month
    Abandoned Call Metrics
    Assist Bot (freddy)
    Auto-triage (freddy)
    Robo Assist
    Canned Response Suggester
    Article Suggester (freddy)
    Social Signals
    User Authentication (JWT)
    Service Level Monitoring

Save up to 50% on Omnichannel!

Explore our add-ons

Enhance your Freshdesk with add-ons


Additional bot sessions

Use bots to automate the resolution of issues.

$75 for 1000

bot sessions/month

Email bot, chatbots, and Voicebot consume bot sessions.See FAQs for more details.

    The validity of sessions purchased aligns with your payment cycle.


Field Service Management

Add field employees, manage appointments and schedules, and deliver stellar support in person too.


/field employee/month

Available from the Growth plan.

    Scheduling Dashboard
    Time Tracking
    Map View
    Offline Availability
    iOS and Android Apps

24 x 7 email support included with all plans24 x 5 phone support included with all paid plans

Can’t decide which plan is right for you?

Start your 21 day free trial

Versatile customer support software 

Freshdesk is easy-to-use customer support software that allows your teams to manage all conversations from a variety of channels, such as email, phone, chat, and social media on a single platform.
Freshdesk helps you collaborate with team members from across the company. This way you can respond quickly and consistently to your customers.
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Frequently asked questions about Freshservice

  • How long will my free demo be available?

    After registration, a free demo is available for 21 days. During this time you can access all the functions of Freshservice.

  • Do I need a credit card for a free demo?

    No, you don't need a credit card for a free demo. Simply register and get started, without any risk!

  • Can I switch between plans at any time?

    Yes, you can switch your new service account to other plans. This is possible on your account under "service plans" and is always valid from next month.

  • Are there any additional costs?

    No, no extra costs!

  • How long is the contract?

    You can renew the contract on a monthly or annual basis.

  • I don't want to continue using Freshservice - how does the cancellation work?

    If you want to cancel your Freshservice, you can do so in your account under "Utilities and Billing". The termination is applied from the next billing period.

  • Is my data secure?

    We take the security of your data very seriously. Our servers are housed in a state-of-the-art data center that complies with EU Safe Harbor guidelines and has the highest security measures, such as biometric locks. In addition, we guarantee that our software always complies with the latest security standards.