icon

Srpski

icon

Srpski

Engage customers at every interaction

Start a 21-day free trial.No credit card required.

Illustration

Growth

For fast growth

$15

/agent/month, billed annually

$18

/agent/month, billed monthly


    Chatbots
    Chatbot Analytics
    Inbox Views
    Topics
    Groups
    Conversation Labels
    Bulk Actions
    User Properties
    Mobile SDK
    Wordpress
    Freshdesk integration
    Shopify
    10K MUV/account
    Up to 2000 bot sessions/month FREE
    Assignment Rules
    Priority Inbox
    Canned Responses
    Private Notes
    User Events & Timeline
    User Segmentation
    Business Hours (Global)
    Offline experience
    Basic Dashboard
     FAQs
    Conversations Overview Report
    Facebook Messenger
    Files
    Marketplace (App Store)
    100K MUV/agent

PRO

POPULAR

For high performance

$39

/agent/month, billed annually

$47

/agent/month, billed monthly

Everything in Growth and…

    Up to 3000 bot sessions/month FREE
    WhatsApp Business (popular)
    Apple Business Chat
    Auto-resolve
    IntelliAssign
    Business Hours (by Groups)
    Co-Browsing
    Live Translate
    Advanced Dashboard
    Advanced Automations (popular)
    Team Performance Report
    Agent Availability Report
    Roles and Permissions
    CSAT Survey and Report
    Conversation APIs
    300K MUV/agent

Enterprise

For Enterprise-grade support

$69

/agent/month, billed annually

$83

/agent/month, billed monthly

Everything in Pro and…

    Up to 5000 bot sessions/month FREE
    Allowed IPs
    Allowed Domains
    User Authentication(JWT)
    400K MUV/agent

GrowthOmnichannel

For fast growth

$29

/agent/month, billed annually

$35

/agent/month, billed monthly

Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center

    Up to 2000 bot sessions / month FREE (freddy)
    Up to 2000 incoming minutes/month FREE
    Email, Social, Messaging, Telephony channels 
    Knowledge Base
    Chatbot Builder
    Chatbot Analytics
    Topics
    Contact Management
    Custom Inbox Views
    SLA and Business Hours
    Marketplace Apps
    Automations
    Data Center Location
    Ticket, Conversation, and Call Reports
    Basic Omnichannel Dashboard

ProOmnichannel

POPULAR

For high performance

$59

/agent/month, billed annually

$71

/agent/month, billed monthly

Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.

    Up to 3000 bot sessions/month FREE (freddy)
    Up to 3000 incoming minutes/month FREE
    Custom SLA and Business Hours
    Custom Roles and Permissions
    Custom Reporting and Dashboards
    WhatsApp Business
    Apple Business Chat
    Team Performance Report
    Advanced Automations
    Multilingual Support
    Multi product (up to 5)
    Extendable API limits
    Collaborators (up to 5000)
    Knowledge Base Versioning
    Holiday Routing
    Agent Availability Report
    Advanced Call Management
    CSAT Survey & Report
    Custom Apps

EnterpriseOmnichannel

For Enterprise-grade support

$99

/agent/month, billed annually

$119

/agent/month, billed monthly

Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.

    Up to 5000 bot sessions/month FREE (freddy)
    Up to 5000 incoming minutes/month FREE
    IP Range Restriction
     Sandbox
    Agent Assist Bot (freddy)
    Email Bot (freddy)
    Auto-triage (freddy)
    Canned Responses Suggester (freddy)
    Solutions Suggester (freddy)
    Allowed IPs
    Audit Log
    KB Approval Workflow
    Collaborators (up to 5000)
    Agent Shifts
    Thank you Detector
    Social Signals
    User Authentication (JWT)
    RPA Connectors
    Omnichannel Routing
    Voicebot (beta)
    Speech-enabled IVR (freddy)
    Abandoned Call Metrics
    Service Level Monitoring

Chatbots consume bot sessions on usage. The free bot sessions provided are at an account level.

Enhance your Freshdesk Messaging (Formerly Freshchat) experience

Additional bot sessions

Use chatbots with superior API connectors to automate the resolution of issues.

$75 for 1000

bot sessions/month

Chatbots are available on all plans.

All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session.For bots on other channels, check FAQs.The validity of sessions purchased aligns with your payment cycle.

All prices are exclusive of applicable taxes
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans

Can’t decide which plan is right for you?

Start your 21 day free trial

Versatile customer support software 

Freshdesk is easy-to-use customer support software that allows your teams to manage all conversations from a variety of channels, such as email, phone, chat, and social media on a single platform.
Freshdesk helps you collaborate with team members from across the company. This way you can respond quickly and consistently to your customers.
Fill out the form, we will contact you immediately and set up a free test account with you so you can start right away.

I'm interested in*

Thank you!

We will contact you shortly.

Can't send form.

Please try again later.

By registering via "TRY IT FOR FREE" you accept our terms of use and privacy policy

Try Freshsales - Messaging for free ...

.... and let us assure you of our quality, diverse functions and user interface!

Frequently asked questions about Freshservice

  • How long will my free demo be available?

    After registration, a free demo is available for 21 days. During this time you can access all the functions of Freshservice.

  • Do I need a credit card for a free demo?

    No, you don't need a credit card for a free demo. Simply register and get started, without any risk!

  • Can I switch between plans at any time?

    Yes, you can switch your new service account to other plans. This is possible on your account under "service plans" and is always valid from next month.

  • Are there any additional costs?

    No, no extra costs!

  • How long is the contract?

    You can renew the contract on a monthly or annual basis.

  • I don't want to continue using Freshservice - how does the cancellation work?

    If you want to cancel your Freshservice, you can do so in your account under "Utilities and Billing". The termination is applied from the next billing period.

  • Is my data secure?

    We take the security of your data very seriously. Our servers are housed in a state-of-the-art data center that complies with EU Safe Harbor guidelines and has the highest security measures, such as biometric locks. In addition, we guarantee that our software always complies with the latest security standards.